TRACKERIS / REMOTE SUPPORT

Every version.
One place to download.

Choose Support for the Mac receiving help, or Technician for your support console. Compatibility notes below tell you which apps need updating.

Apple silicon & Intel · macOS 15.2 or later · Signed and notarised installers

Version 0.8.1

Latest test build

Connected-client navy border, named status strip, Stop sharing and portrait message cards. Update both apps to send plain-text technician messages; physical two-Mac UI verification remains pending.

Support

Install on the Mac receiving help.

Download Support 0.8.1

Mac installer · 15.8 MB

Technician

Install on the Mac you use to provide help.

Download Technician 0.8.1

Mac installer · 15.8 MB

Version 0.7.3

Current download

Video diagnostics and a check that pauses controls until the first video frame arrives.

Support

Install on the Mac receiving help.

Download Support 0.7.3

Mac installer · 15.8 MB

Technician

Install on the Mac you use to provide help.

Download Technician 0.7.3

Mac installer · 15.8 MB

Previous versions

Version 0.8.0

Earlier test build

Relay pilot: update both Support and Technician to 0.8.0 for connections through the Trackeris relay, including TLS on port 443. Synthetic relay tests passed; a real two-Mac cross-network test is still required.

Support

Install on the Mac receiving help.

Download Support 0.8.0

Mac installer · 15.8 MB

Technician

Install on the Mac you use to provide help.

Download Technician 0.8.0

Mac installer · 15.8 MB

Version 0.7.5

Earlier test build

Technician-only update: connection messages now appear in the screen area. Keep Support 0.7.4 on the receiving Mac; no client update is needed for these messages.

Technician

Install on the Mac you use to provide help.

Download Technician 0.7.5

Mac installer · 15.8 MB

Version 0.7.4

Earlier test build

Test update for still-screen startup and reconnects, with video-stall protection. Repeated two-Mac testing is still in progress.

Support

Install on the Mac receiving help.

Download Support 0.7.4

Mac installer · 15.8 MB

Technician

Install on the Mac you use to provide help.

Download Technician 0.7.4

Mac installer · 15.8 MB

Version 0.7.2

Previous version

Updated technician console and shortcuts for Terminal, System Settings and Activity Monitor.

Support

Install on the Mac receiving help.

Download Support 0.7.2

Mac installer · 15.8 MB

Technician

Install on the Mac you use to provide help.

Download Technician 0.7.2

Mac installer · 15.7 MB

Version 0.7.1

Previous version

Connect from Vault using the selected Mac’s serial number.

Support

Install on the Mac receiving help.

Download Support 0.7.1

Mac installer · 15.7 MB

Technician

Install on the Mac you use to provide help.

Download Technician 0.7.1

Mac installer · 14.0 MB

Version 0.7.0

Previous version

Earlier separate Support and Technician apps.

Support

Install on the Mac receiving help.

Download Support 0.7.0

Mac installer · 14.0 MB

Technician

Install on the Mac you use to provide help.

Download Technician 0.7.0

Mac installer · 13.9 MB